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Privacy Policy – Elmbridge Mencap

Privacy Policy

Data Protection:

  • We comply with the principles of the General Data Protection Regulation (GDPR) when dealing with all data received from customers or visitors to our website.
  • We only hold the data necessary to offer services provided on our website. We do not ask for or use more data than necessary to provide you with a proper service and any processing of data is only done to provide or perform the services.
  • We only hold personal data for as long as necessary. Once data is no longer needed, we delete it.
  • You can at any time (and free of charge) request details of the data we hold relating to you – and you can also request any such data is amended or deleted. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please note that if you request deletion of your data, this may prevent us from offering any further support.

Card & Payment Processing Data:

  • We use third-party payment providers to handle card and payment processing data securely. We never see or store any card or payment information. In accordance with Article 6(1)(b) of the GDPR any other data is only used to process your booking or donation securely. 

Email:

  • We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service. Our email service is an opt-in service only, with your prior consent required in accordance with the GDPR. This means to subscribe you must enter your details into the email subscription page and submit them to us.
  • All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.

Data Sharing with Partners:

  • We never sell rent or exchange mailing lists.
  • We do not share commercial or technical data with our partners unless we have specifically sought and obtained your prior approval. Where we request such approval, we will always fully disclose how your data is used.
    Please note that even when we have your specific consent, we only share data with partners that operate their own privacy policy in full accordance with the GDPR.

Cookies:

  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • We may use a technology service in order to better understand our users’ needs and to optimize this service and experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. They may use cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, and geographic location (country only) This information is stored on our behalf in a pseudonymized user profile.

Embedded content from other websites:

  • Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
  • Data Sharing with Partners:

If you have any questions relating to our Privacy Policy or to receive a full copy of our Data Protection Policy, please email us at info@elmbridgemencap.org.uk